Britta Sattler und Katja Gelbrich Person-Info 

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Journal of Services Marketing accepts article on Self-Service...

www.ku.de
The joint paper of Katja Gelbrich and Britta Sattler entitled "Anxiety, Crowding, and Time Pressure in Public Self-Service Technology Acceptance" has been accepted for publication in Journal of Services Marketing, volume 28 (2014), issue #1.
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