Jana Gäthke und Service - Info zur Person

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How much compensation should a firm offer for a flawed service? : an...

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... a firm offer for a flawed service? : an examination of the nonlinear effects of compensation on satisfaction. Katja Gelbrich, Jana Gäthke, and Yany Grégoire ...

Managing Hospitality Organizations: Achieving Excellence in the Guest...

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Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each...

Services Marketing: People, Technology, Strategy (Ninth Edition) -...

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747–756; Jana Gäthke (2020), “The Impact of Augmented Reality on Overall Service Satisfaction in Elaborate Servicescapes,” Journal of Service Management, ...

Winning In Service Markets: Success Through People, Technology And...

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Winning in Service Markets: Success through People, Technology, and Strategy is the first practitioner book in the market to cover the key aspects of services...

Alle Infos zum Namen "Jana Gäthke"

1 Organization for Economic Co-operation and Development, The Service...

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If not, high levels of compensation are required to achieve post-complaint satisfaction; see: Katja Gelbrich, Jana Gäthke and Yany Grégoire (2015), How Much ...

10 th SERVSIG Conference - PDF Free Download

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... Service Strategy to Deal with Product Returns: The Role of Return Policies and Institutional Environment Jana Gäthke, Catholic University of Eichstätt-Ingolstdt ...

2. Download the AMA Summer Marketing Educators' Conference ...

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Jana Gäthke, Catholic University Eichstätt-Ingolstadt; Katja Gelbrich, Catholic University. Eichstätt-Ingolstadt; Yany Grégoire, HEC Montréal. An Empirical Examination of the Service Purchase Decision: Understanding the Influence of WOM. Peter Voyer, University of Windsor. Consumer Ethnocentrism vs.

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