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Bücher
11. Making Space for Service Design - This Is Service Design Doing...
www.oreilly.com
Chapter 11. Making Space for Service Design Physical spaces for service design – from pop-ups to studios. Expert comments. Birgit Mager Doug Powell Greg Judelmann Maik Medzich Types Selection from This Is Service Design Doing [Book]
12. Embedding Service Design in Organizations - This Is Service...
www.oreilly.com
Chapter 12. Embedding Service Design in Organizations. How to sustainably integrate service design in organizational structures and processes. Expert comments. Eric Reiss. Fernando Yepez. Hazel White. Klara Lindner. Maik Medzich. Mike Press. Ole Schilling. Sarah Drummond. Simon Clatworthy Getting started.
This Is Service Design Doing: Applying Service Design Thinking in the...
books.google.com.ua
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the...
Dokumente zum Namen
Danksagung an die Gutachter, Thexis | s |...
www.deepdyve.com
Service | Danksagung Alle bei der Marketing Review St. Gallen eingereichten Fachbeiträge durchlaufen ein Double-Blind-Review-Verfahren. Jeder Beitrag wird...
Veröffentlichungen allgemein
Danksagung an die Gutachter | SpringerLink
link.springer.com
Dr. Kurt Matzler. Maik Medzich. Dr. Klaus Miller. Bettina Mindt. Prof. Dr. Felicitas Morhart. Dr. Steffen Müller. Dr. Jens Nachtwei. Normann Nagel.
Artikel & Meinungen
Reinventing from Within – WordPress.com
hui0928.wordpress.com
Maik Medzich has studied business informatics and has been part of the Deutsche Telekom group for more than 15 years. Since he is ...
Über das WeThinking-Forum - WeThinking Forum
wethinking.org
Maik Medzich. Deutsche Telekom AG. Meine Leidenschaft ist Customer Experience (CX) und die Weiterentwicklung von Organisationen. Transformation ...
Es fehlt: Neuss"
Sonstiges
CX Navigator, Mindset Change And The Hurdle Of Uncertainty / Maik...
player.fm
This episode with Maik Medzich is all about the question how to spread a customer centric culture throughout a (very) large corporate. Maik talks about the CX ...
Die Lotsen - Kommunikationslotsen
kommunikationslotsen.de
Maik Medzich. Facilitator und Agile Coach bei der Deutschen Telekom und selbstständig für verschiedene Firmen tätig. Spezialisiert auf agile ...
Es fehlt: Neuss"
SDN | Reinventing from Within
www.service-design-network.org
Reinventing from Within: Don't talk about cultural change, do it. Authors. 27 October Pia Drechsel - Maik Medzich. This story is about the transformational journey of Telekom Deutschland GmbH (Deutsche Telekom) as it moves towards having a more customer-centric DNA.
SDN | Reinventing from Within: Don’t talk about cultural change, do it
www.service-design-network.org
This article by Maik Medzich and Pia Drechsel is part of Touchpoint Vol. 8 No Design Thinking and Service Design Doing. Discover the full list of articles of this issue or flip the preview to get a sneak peek at fascinating insights on this topic! Touchpoint Vol. 8 No. 2 is available to purchase in print and PDF format. --.
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