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Keller Center for Research | Baylor University
www.baylor.edu
DeRuyter, Ko, Martin Wetzels, Jos Lemmink, and Jan Mattsson (1997), "The Dynamics of the Service Delivery Process: A Value-Based ...
Martin Wetzels GmbH, Schwalmtal - Kfz-Werkstatt auf autoplenum.de
www.autoplenum.de
Martin Wetzels GmbH, Galgheide 7 in Schwalmtal mit Kfz-Werkstatt-Bewertungen, Erfahrungen, Kontaktdaten und Serviceleistungen.
Wetzels, Martin | SAGE Publications Inc
us.sagepub.com
Martin Wetzels Maastricht University, Netherlands. Journal of Service Research. Journal. Journal of Service Research. ISSN: Frequency: Quarterly.
Martin Wetzels Archives - Direct Selling Education Foundation
dsef.org
In recent research on service quality it has been argued that the relationship between perceived service quality and service loyalty is an issue which requires ...
Eine empirische Studie zu Entscheidungsunterstützungssystemen bei
books.google.de
Ruyter, Ko de; Martin Wetzels, und Mirella Kleijnen. Customer Adoption of E-service: An experimental study: Bradford : MCB University Press, Scholz ...
Handbook of Industrial Engineering: Technology and Operations...
books.google.de
THE NATURE OF SERVICES Initially, in the marketing field Service Industry Systems and Service Quality, by Martin Wetzels and Ko de Ruyter.
Marketing service relationships: the role of commitment: Ingenta...
www.ingentaconnect.com
Martin Wetzels, Assistant Professor of Marketing and Marketing Research, Faculty of Economics and Business Administration, Maastricht University, Maastricht, ...
Structural equation modeling of eBankQual scale: a study of E-Banking...
mpra.ub.uni-muenchen.de
Bloemer, Josee, Ko de Ruyter, and Martin Wetzels (1999), "Linking perceived service quality and service loyalty: a multi-dimensional perspective," European Journal of
Customer equity considerations in service recovery: a cross-indus...:...
www.ingentaconnect.com
Ko de Ruyter and Martin Wetzels, Department of Marketing and Marketing Research, Faculty of Economics and Business Administration, Maastricht University, ...
Marketing service relationships: the role of commitment. - CORE Reader
core.ac.uk
Martin Wetzels. Assistant Professor of Marketing and Marketing Research, Faculty of. Economics and Business Administration, Maastricht University,. Maastricht ...
Service Business | Editors
www.springer.com
Editor-in-ChiefSang M. LeeManagement DepartmentUniversity of Nebraska-LincolnLincoln, NE , USA EmeritusJosé Millet ...
Big Data = Big Service Research? – SERVSIG
www.servsig.org
How Big Data Transforms Service Management and Stimulates Opportunities for Service Research guest article from Dominik Mahr and Martin Wetzels, Maastricht
Martin Wetzels - Google Scholar Citations
scholar.google.nl
Martin Wetzels. Professor in Marketing and Supply Chain Research, Maastricht University. Verified email at maastrichtuniversity.nl. Services Marketing and ...
Martin Wetzels - Google Scholar Citations
scholar.google.ch
Martin Wetzels. Chair in Marketing and Supply Chain Research, Maastricht University · Services Marketing and Management, Digital Marketing and Social ...
Research - Martin Wetzels (M.G.M.) - Maastricht University
www.maastrichtuniversity.nl
Prof. Dr. Martin Wetzels is (Full) Professor in Marketing and Supply Chain Research. His research focuses on services marketing and management, marketing ...
Handbook of services marketing & management - Catalog - UW-Madison...
search.library.wisc.edu
Antecedents and Consequences of Service Quality in Business-to-Business Services / Martin Wetzels, Ko de Ruyter and Jos Lemmink Sources and ...
IUS Library Catalog - Details
catalog.ius.edu.ba
navod ispis email URL. Measuring service quality trade-offs in Asian distribution channels a multi-layer perspective Martin Wetzels, Ko de Ruyter and Jos ...
Measuring customer service quality in international...
www.emerald.com
The measurement of perceived service quality using the SERVQUAL
approach has been criticized by a number of authors recently. This
criticism concerns the...
Measuring customer service quality in international marketing ...go.gale.com › i.do
go.gale.com
Author(s): Martin Wetzels, Ko de Ruyter, Jos Lemmink, and Kitty Koelemeijer . Source: Journal of Business & Industrial Marketing. Document Type: Article.
Untitled Document
faculty.mccombs.utexas.edu
de Ruyter, Ko, Martin Wetzels, and Josee Bloemer: "The Impact of Perceived Listening Behavior in Voice-to-Voice Service Encounters," Journal of Service ...
Recall Effect of Short Message Service as a Complementary Marketing...
www.journalofadvertisingresearch.com
Joost Wouters, Martin Wetzels. DOI: S X Published 1 June Joost Wouters. Eindhoven Centre for Innovation Studies, Eindhoven ...
Special issue on critical issues in industrial and...
researchers.mq.edu.au
Special issue on critical issues in industrial and business-to-business services. Aron O'Cass, Martin Wetzels. Department of Marketing.
Trust in humanoid robots: implications for services marketing ...www.emerald.com › full › html
www.emerald.com
Copyright © 2019, Michelle M.E. van Pinxteren, Ruud W.H. Wetzels, Jessica Rüger, Mark Pluymaekers and Martin Wetzels.
SAGE News - Business News – August 2010
www.sagepublications.com
... Sharing the Cost: The Influence of Regulatory Fit on Consumer Response to Service Pricing Schemes by Ahmad Daryanto, Ko de Ruyter and Martin Wetzels.
Customer Loyalty in a Service Setting by Josee Bloemer, Ko de Ruyter,...
www.acrwebsite.org
Martin Wetzels, Moostricht University, The Netherlands. ABSTRACT - In this paper the antecedents and consequences of perceived service quality in a retail context are
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