Stefanie Böser und Robert - Info zur Person

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Managing Hospitality Organizations: Achieving Excellence in ...

books.google.it

Ogbeide, Godwin-Charles A., Stefanie Böser, Robert J. Harrinton, and Michael C. Ottenbacher. “Complaint Management in Hospitality Organizations: The Role of ...

EMOTIONAL LABOR IN CUSTOMER SERVICES JOBS, A ...

iaeme.com

Ogbeide, Godwin-Charles A., Stefanie Böser, Robert J. Harrinton, and Michael C. Ottenbacher “Complaint Management in Hospitality Organizations: The ... › IJM › IJM_12_07_008

Guest Satisfaction: Another Perspective | ScienceGate

www.sciencegate.app

Stefanie Böser ◽. Robert J Harrinton ◽. Michael C Ottenbacher. Keyword(s):. Frontline Employees ◽. Complaint Management ◽. Complaint Handling ◽. › doc...

Complaint management in hospitality organizations - DeepDyve

www.deepdyve.com

— Ogbeide, Godwin-Charles A, Stefanie Böser, Robert J Harrinton, and Michael C Ottenbacher. "Complaint management in hospitality ... › sage

Vol. 17, No. 2, April of Tourism and Hospitality JSTOR

www.jstor.org

von M Jaafar · · Zitiert von: 93 — Godwin-Charles A Ogbeide, Stefanie Böser, Robert J Harrinton and Michael C Ottenbacher. https://www.jstor.org/stable Download. › stable

Complaint management in hospitality organizations

journals.sagepub.com

von GCA Ogbeide · · Zitiert von: 61 — Stefanie Böser is a former student of the University of Heilbronn. She now works for the University of Mannheim. Robert J Harrinton (PhD) is a Professor of ... › abs

Bibliographies: 'Service promptness' - Grafiati

www.grafiati.com

— Ogbeide, Godwin-Charles A., Stefanie Böser, Robert J. Harrinton, and Michael C. Ottenbacher. "Complaint management in hospitality ... › service-...

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