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How to Win Back Customers | Steve Brubaker | LinkedIn
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We often speak about the “customer journey” or the overall experience that a customer has with an organization. The customer journey starts ...
How To Calculate Your Customer Care ROI - LinkedInwww.linkedin.com › pulse › how-c...
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Steve Brubaker. Chief of Staff at InfoCision, Author nextlevelcustomercare.com. Follow. 0 comments. article-comment__guest-image. Sign in to ...
Are Robots Competing For Customer Care Jobs? - LinkedInwww.linkedin.com › pulse › robots...
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Steve Brubaker. Chief of Staff at InfoCision, Author nextlevelcustomercare.com. Thanks for your comments. Efficiency is critical for all ...
Customer Care Gets Personalized with Hallmark - LinkedInwww.linkedin.com › pulse › custo...
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Steve Brubaker. Chief of Staff at InfoCision, Author nextlevelcustomercare.com. Follow. 1 comment. article-comment__guest-image. Sign in to ...
Customize Your Customer Care Solution - LinkedInwww.linkedin.com › pulse › custo...
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Steve Brubaker. Chief of Staff at InfoCision, Author nextlevelcustomercare.com. Follow. 0 comments. article-comment__guest-image. Sign in to ...
How to Choose Your Customer Care Partner - LinkedInwww.linkedin.com › pulse › how-c...
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Steve Brubaker. Chief of Staff at InfoCision, Author nextlevelcustomercare.com. Follow. 0 comments. article-comment__guest-image. Sign in to ...
Customer Care Asset: The Ability to Listen | Steve Brubaker | Pulse ...
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Keep in mind that your customers have something at stake when they contact you for assistance—time and money. We can all relate to wanting ...
Steve Brubaker - LinkedInwww.linkedin.com › pulse › you-r...
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Are the rewards you offer your employees sufficiently motivating and engaging that they translate into benefits for your customers? That is, are ...
Skyrocketing Mobile Use Increases Focus on Customer Carewww.linkedin.com › pulse › skyro...
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Steve BrubakerFollow. Chief of Staff at InfoCision, Author nextlevelcustomercare.com. Like 6; Comment 0. Share. LinkedIn; Facebook; Twitter. 0.
Customer Care and Philanthropy Intersect At Zulily | Steve Brubaker ...
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Recently, fashion retailer Zulily made a bold Customer Care decision that's gaining the company a great deal of social media attention.
Eliminate Customer Care Pain Points | Steve Brubaker | Pulse | LinkedIn
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The contact center is one of the most important arms of a business. After all, contact centers are responsible for managing customer care and ...
Great Customer Care: Thank Your Team! | Steve Brubaker | Pulse ...
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All too often, business leaders will forget to commend their employees for the excellent jobs they are doing. Between the endless meetings and ...
How to Choose Your Customer Care Partner | Steve Brubaker | Pulse ...
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Customer Care has become a major differentiator for businesses. Today's consumers have higher expectations for Customer Care than ever ...
Jet Blue Masters Social Customer Care | Steve Brubaker | Pulse ...
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Have you heard the story about the passenger on JetBlue whose seat-back TV screen wasn't working? Clearly disappointed (though not angry) ...
No Substitute for LIVE Customer Care | Steve Brubaker | Pulse | LinkedIn
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I sometimes receive inquiries as to whether a living, breathing Customer Care professional is required in today's hi-tech world to provide stellar ...
Create Inimitable Customer Experiences - LinkedIn
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Steve Brubaker. Chief of Staff at InfoCision, Author nextlevelcustomercare.com. Follow. 0 comments. article-comment__guest-image. Sign in to ...
Are YOU an Effective Customer Care Leader? - LinkedInwww.linkedin.com › pulse › you-e...
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Steve Brubaker. Chief of Staff at InfoCision, Author nextlevelcustomercare.com. Follow. 0 comments. article-comment__guest-image. Sign in to ...
Align Metrics for Customer Care Success - LinkedInwww.linkedin.com › pulse › align-...
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Steve Brubaker. Chief of Staff at InfoCision, Author nextlevelcustomercare.com. Follow. 0 comments. article-comment__guest-image. Sign in to ...
Build Trust with Your Customers - LinkedInwww.linkedin.com › pulse › build-...
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Steve Brubaker. Chief of Staff at InfoCision, Author nextlevelcustomercare.com. Follow. 2 comments. article-comment__guest-image. Sign in to ...
Say "YES" To Your Customers | Steve Brubaker | Pulse | LinkedIn
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As a customer care leader, you do your best to give your team the necessary tools to successfully navigate almost every situation they will ...
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