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Concierges go extra mile in Internet age - ABC News
abcnews.go.com
Roberta Nedry, president of Hospitality Excellence, which provides concierge and guest service training for hotels and other clients, says hotel ...
A Mosquito Interrupted My Guest Experience - By Roberta Nedry
www.hotelnewsresource.com
Article - A Mosquito Interrupted My Guest Experience - By Roberta Nedry - Late afternoon, lazing in our cabana chairs outside our room, next to the pool,...
Concierges from GCC gather for workshop
www.gulf-times.com
The concierge must play an increasingly strategic role in the overall guest experience since that person serves as an extension...
Critics Dispute Report of Progress in Chamber Push to Limit Smoking -...
www.latimes.com
Officials of health groups Tuesday disputed a county report that claims the county Chamber of Commerce has made
Doctor, Could You Prescribe Some Service Please? - By Roberta Nedry
www.travelpapa.com
Healthcare is on everybodys minds these days. Politicians, business leaders and everyday folks are scrambling to find the best solutions to care for everyone,...
Congress of Les Clefs d'Or Concierges: Paul James, Starwood Hotels...
www.restaurantnewsresource.com
Paul James, Global Brand Leader, Starwood Hotels and Resorts, interviewed by Roberta Nedry, Hospitality Excellence at the 59th International Congress of Les...
Hotel Industry Topic Service Delivery - Hotel News Resourcewww.hotelnewsresource.com › mo...
www.hotelnewsresource.com
Take the Service Elevator to the Top Floor - Get the C-Suite Ready for Customer Experiences - By Roberta Nedry. February, Customer experience ...
International Congress of Les Clefs d’Or Concierges in London -...
travelcommunication.net
The award of the Golden Keys brings prestige on the recipient and the hotel they represent. Media Contact: Roberta Nedry
Getting Dimensional About Guest Experiences - By Roberta Nedry
www.hotelnewsresource.com
Article - Getting Dimensional About Guest Experiences - By Roberta Nedry - Exploring the many dimensions of service, both physical and emotional, and how to...
Service Delivery Tagged Articles
www.hotelnewsresource.com
Hotel Industry Service Delivery Tagged Articles by Hotel News Resource
Want Loyalty? - Get Your Guests Positively Emotional! - AccomNews
www.accomnews.com.au
Oh... what a feeling! Whether this expression comes from Irene Cara in Flashdance, Bad Boys Blue, Van Morrison, Solomon Burke, The Everly Brothers or
Worlds Top Concierges Celebrate 60th Anniversary in Queenstown, New...
mobi.hotelnewsresource.com
For more information visit www.uichlesclefsdor.org. Contact: Roberta Nedry Phone
Guest Service: DON'T CALL ME SWEETIE! - By Roberta Nedry
www.hotelnewsresource.com
Article - Guest Service: DON'T CALL ME SWEETIE! - By Roberta Nedry - 'Happy New Year 'Sweetie'! What can I get you?' 'Hey 'Honey', let me help you with that?'...
No Substitutions! No Exceptions! NO SERVICE!!! - By Roberta Nedry
www.hotelnewsresource.com
Article - No Substitutions! No Exceptions! NO SERVICE!!! - By Roberta Nedry - When entering any dining establishment, guests should make sure they read the...
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