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4 social customer service myths - and how to move past them |...

www.customerexperienceinsight.com

Only big companies can do social customer service well, right? ... They ask customers to “like” them, but they fail to help customers in that ... Ken joined Prentice-Hall as an assistant editor and later became editor-in-chief of… Es fehlt: india

The Social Customer Manifesto: The Social Customer Manifesto

socialcustomer.typepad.com

If Cluetrain was the shot heard round the world, then this is certainly its echo. It is clear that customers across all industries are getting really tired of...

Social customer service: Choosing the right tools for the job |...

www.mycustomer.com

For most businesses serious about social media customer support, setting up a brand profile on a social network and responding to occasional messages just is

The Social Customer Experience Company | LiveWorld

www.liveworld.com

LiveWorld helps the world's largest brands improve social customer experience through engaging social media marketing and social customer service programs.

Social Media Customer Care Plan

contact-center.cioreview.com

Social Media Customer Care Plan By Jim Iyoob, EVP Customer Experience & Operational Excellence, Etech Global Services - Regardless of your personal feelings on...

Khoros Social Media Care | Social Media Customer Service Solutions

khoros.com

Foster lifelong customer relationships with quicker and more personal interaction through the most diverse set of digital customer service channels. Get a demo!

The social customer service guide | MyCustomer

www.mycustomer.com

Over 60% of consumers have taken to social media sites to complain about a brand. What's more - nearly one in five of us turn to social networ

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